With so many changes and improvements to the Auckland Transport System coming up and already happening like the introduction of the AT Hop card which is progressively replacing the individual bus companies cards, additional bus services in certain areas, a Double Decker bus trial and so much more, Auckland Transport made a little booklet called Onboard with the latest transport news to keep their customers up to date.

Friendly PeopleMax Communication Ambassadors were roaming between  bus stops, the ferry terminal in the CBD and at train stations all over Auckland to hand out the handy little booklet to customers, informing  them about all the changes and to help answer any questions they had regarding bus, train and ferry transport.

In order to prevent fare evasion and spread the message that customers cannot buy tickets on the trains anymore, Veolia  ’blocked’ the Western Train Line for one morning from 6 am to 10 am, from Kingsland  through to to Sunnyvale, for some thorough ticket checks.   Supporting  the Veolia staff were 18 friendly Auckland Transport Ambassadors from PeopleMax who made sure that customers had either tagged on with their AT Hop Card or had bought a ticket at the train station.

While most customers did the right thing and paid their fare, either via the AT Hop Card or a paper ticket before they boarded the train, the Ambassadors did come across a couple of people who tried to ride for free, but they weren’t lucky this time. The Ambassadors then made sure they were either tagging on or buying a paper ticket.

The helpful and knowledgeable  PeopleMax Ambassadors also assisted customers who needed help using the ticket machines or with other general transport information.

Bruce shows how it’s done.

“No more queuing for paper tickets, simply tag On and Off”, by using Auckland Transport’s AT HOP cards; that’s what PeopleMax was helping Auckland Transport to promote efficiently to the travelers using the inner city rail. With PeopleMax personnel posted on principle stations in central Auckland, confusions and doubts were dispelled and the benefits understood as travelers were individually assisted by PeopleMax personnel.

AT HOP makes it easy

The scheme aims to make your travel a whole lot easier when you get away from the rigmarole of paper tickets. Student dancer Nathaniel Wyatt-Duncan thought so when Bruce explained how it all worked, and Garima, also working for PeopleMax at the busy Britomart station, certainly had one happy traveler after showing her how easy a simple swipe of her card made things. However, the younger band of students weren’t quite so easy to persuade of the obvious advantages of the scheme. It looks like they will take more time to convince, still preferring to hang on to the more tangible feel of the notes.

AT HOP Cool

In the busy quadrangle of Auckland’s AUT, PeopleMax’s Anand and Minal were bringing the ‘good news’ to those prepared to pause from their busy schedule of study.  The news was that Auckland Transport has a new travel concession to offer students to add to their purple HOP card, giving them just that little extra helping hand, which of course never goes amiss. PeopleMax’s Anand’s and Minal’s warm and friendly manner, with “Ask me for help” emblazoned on their T shirts, had no trouble grabbing the attention of the students and enlightening them to the opportunity.