With so many changes and improvements to the Auckland Transport System coming up and already happening like the introduction of the AT Hop card which is progressively replacing the individual bus companies cards, additional bus services in certain areas, a Double Decker bus trial and so much more, Auckland Transport made a little booklet called Onboard with the latest transport news to keep their customers up to date.
Friendly PeopleMax Communication Ambassadors were roaming between bus stops, the ferry terminal in the CBD and at train stations all over Auckland to hand out the handy little booklet to customers, informing them about all the changes and to help answer any questions they had regarding bus, train and ferry transport.
Walking is not only healthy for your body, but also for the environment by reducing the carbon footprint. So when Auckland Transport promoted walking instead of driving or taking the bus to work with a project in Auckland’s Wynyard Quarter, it was two friendly PeopleMax Communication Ambassadors who encouraged the many people who frequented the trendy Auckland area to explore their city by foot by going on a different kind of scavenger hunt around the CBD. There were coffee vouchers and prizes waiting as a reward for the eco- conscious of the people who took up the ‘Go Walking’ challenge.
The PeopleMax Ambassadors were working alongside staff from the YMCA, the Eco Store and a Podiatrist. The aim was to encourage people to spend their lunch break going for a walk or a run or to incorporate walking to and from work as part of their daily routine.
In order to prevent fare evasion and spread the message that customers cannot buy tickets on the trains anymore, Veolia ’blocked’ the Western Train Line for one morning from 6 am to 10 am, from Kingsland through to to Sunnyvale, for some thorough ticket checks. Supporting the Veolia staff were 18 friendly Auckland Transport Ambassadors from PeopleMax who made sure that customers had either tagged on with their AT Hop Card or had bought a ticket at the train station.
While most customers did the right thing and paid their fare, either via the AT Hop Card or a paper ticket before they boarded the train, the Ambassadors did come across a couple of people who tried to ride for free, but they weren’t lucky this time. The Ambassadors then made sure they were either tagging on or buying a paper ticket.
The helpful and knowledgeable PeopleMax Ambassadors also assisted customers who needed help using the ticket machines or with other general transport information.
“No more queuing for paper tickets, simply tag On and Off”, by using Auckland Transport’s AT HOP cards; that’s what PeopleMax was helping Auckland Transport to promote efficiently to the travelers using the inner city rail. With PeopleMax personnel posted on principle stations in central Auckland, confusions and doubts were dispelled and the benefits understood as travelers were individually assisted by PeopleMax personnel.
The scheme aims to make your travel a whole lot easier when you get away from the rigmarole of paper tickets. Student dancer Nathaniel Wyatt-Duncan thought so when Bruce explained how it all worked, and Garima, also working for PeopleMax at the busy Britomart station, certainly had one happy traveler after showing her how easy a simple swipe of her card made things. However, the younger band of students weren’t quite so easy to persuade of the obvious advantages of the scheme. It looks like they will take more time to convince, still preferring to hang on to the more tangible feel of the notes.
For three days Pukekohe was the mecca for all motorsport fans: The V8 Supercars brought up to 50,000 people into town. That meant lots of work for the friendly PeopleMax Communication Ambassadors who helped the fans on behalf of Auckland Transport with general public transport questions like where to park, which bus to take, when and from where or which train to take to get back to Auckland. Due to the 1,5 kilometer long Fan Trail through the town there were many parking restrictions and limitations and changes to the public transport.
The helpful Ambassadors were positioned at the train station, at the stadium gates and along the Fan Trail from 6.15 am till 8.30 pm for three days to make sure all the fans would get into the stadium and back as comfortably and efficiently as possible.
They made sure that disabled, handicapped and elderly people who couldn’t walk the Fan Trail were able to attend the event by organizing Mobility Shuttles for them.
In the busy quadrangle of Auckland’s AUT, PeopleMax’s Anand and Minal were bringing the ‘good news’ to those prepared to pause from their busy schedule of study. The news was that Auckland Transport has a new travel concession to offer students to add to their purple HOP card, giving them just that little extra helping hand, which of course never goes amiss. PeopleMax’s Anand’s and Minal’s warm and friendly manner, with “Ask me for help” emblazoned on their T shirts, had no trouble grabbing the attention of the students and enlightening them to the opportunity.
PeopleMax’s army of hearty ambassadors were on the ground yet again straightening out the public’s transport confusions, when the 2013 ITU World Triathlon Series kicked off in central Auckland on the 6th and 7th of April.
Making way for the athletes’ track, which took in the heart of the city, including the lower reaches of Queen St., Auckland Transport temporarily relocated bus stops to the fringes. Buses were sent off on sometimes challenging routes to their destinations. However, there were no reports of lost buses—or members of the public for that matter!. PeopleMax Ambassadors were posted at the normal and temporary bus stops, ready to redirect those who found their intended route, or normal stop, cut off by barriers and Triathlon banners.
Being the first Triathlon event of the series spectator numbers weren’t high, nevertheless, pointing out the real value of the ambassador presence, there was a steady stream of people needing assistance. A PeopleMax presence will be all the more valuable towards the end of the Triathlon Series, when top athletes will be drawing the crowds.
Friendly AT Communication Ambassadors, supplied by PeopleMax, were out distributing flyers all around the Pukekohe Train Station at the weekend. This was to inform the public about upcoming road closure and parking restrictions due to the V8 Supercars event from the 12th till the 14th of April.
The AT Communication Ambassadors posted flyers with the important information on car windows and in letterboxes of houses close to the Station to create an awareness of the upcoming changes. They also approached people in the car park of the close by shopping center for maximum exposure. The picture shows Sandra Fisher hard at work lifting a wiper blade to place her flyer.
PeopleMax Ambassadors were called upon to assist the public acclimatize to temporary changes to Onehunga’s Transport Centre, while it undergoes an overhaul and update. It will take approximately two months for the Authority to improve paving, install new bus shelters and real time signs. Onehunga’s Transport Centre has plans to be a whole new ballgame in the near future.
The work began in the early hours on the sleepy, sunny Sunday of the 7th April. As barriers were erected in preparation for the work to begin, PeopleMax ambassadors, primed to be alert for possible confusion or upset, manned the normal, now deserted, bus shelters as well as the temporary bus stops situated a short distance from their normal location. On occasions the ambassadors were even called upon to redirect traffic snared by the changes and to soothe frustrations when a bus or two, being the first day, didn’t quite make the appropriate correction to their route.
These kinds of renovations inevitably bring some disruption in tow, and on some occasions they do lead to long waits, but the friendly and helpful manner of PeopleMax ambassadors certainly helped to make it that much more tolerable.
When the Auckland CBD closed down for the Golden Mile event on 1st April, it was 23 Auckland Transport Ambassadors from ActionActors and PeopleMax who worked all day from 7 am to make sure traffic was running smoothly on the big day. The city was covered with friendly Communication Ambassadors who assisted passengers to catch their buses. Many of the services had been relocated to Temporary Bus Stops because of road closures and some routes had changed as well.
Easter Monday, being a public holiday, added to the potential disruption of the customers, as PeopleMax Field Manager Bindesh Patel reports. “Lots of people thought buses were running according to the Monday timetable, but were actually running on a Sunday schedule, so we were able to help passengers with Timetable information too so they knew when to catch their next bus”.